Delivery Information

After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address). We will then attempt to deliver your purchase/s from our warehouses in Melbourne or Sydney via Australia Post or using our couriers. Depending on your location within Australia, the delivery time will vary between 2 and 10 business days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer. 

Wine is normally delivered from Monday to Friday between 9.00am and 5.00pm. Most orders will be delivered to your door, however, in rural or remote areas Australia Post may deliver your wine to the nearest post office or delivery centre for collection. Some larger metro areas may have extended delivery windows of Monday to Friday 8:00am - 8:00pm and Saturday 8:00am - 5:00pm. The person collecting the wine must be 18 or over and needs to present identification corresponding to the name of the purchaser. If the order is not collected within 10 working days, it will be returned to Massoni Wines and NO refund will be available.

In some cases, where the wine is being sent directly to you by the winery, the wine may be sent via a courier and, if you are not home, your order may be taken to the courier's distribution centre for collection. The person collecting the wines from the depot must be 18 or over and able to present identification corresponding to the name of the purchaser. If the order is not collected within 10 working days, it will be returned to Massoni Wines and NO refund will be available.

A signature is required on all deliveries. If the recipient is not available at the time of delivery the courier will leave a note with a phone number you can call to alternative arrangements (collection or redelivery).  

Massoni Wines will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.

Massoni Wines cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If delivery is being made to a business address, a company name must be entered. Business addresses that do not include a company name may be classed as incomplete. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.

Massoni Wines will not deliver wine under any circumstances to any of the following Dry Area Locations:

Aurukun Postcode – 4871
Bamaga Postcode – 4876
Cherbourg Postcode – 4605
Doomadgee Postcode – 4830
Hope Vale Postcode – 4895
Injinoo Postcode – 4876
Kowanyama Postcode – 4871
Lockhart Postcode – 4871
Mapoon Postcode – 4874
Mornington Island Postcode – 4871
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Palm Island Postcode – 4816
Pormpuraaw Postcode – 4871
Seisia Postcode – 4876
Umagico Postcode – 4876
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4895
Yarrabah Postcode – 4871
$6.95 Per Case Delivery Rate*

*The $6.95 per case delivery rate is a promotional delivery rate that is not available to addresses within the following postcodes ranges:

0800 - 0999
4221 - 4499
4550 - 4899
5200 - 5749
6000 - 6999
7000 - 7999

*The $6.95 per case promotional delivery rate does not apply to refunds initiated under our Quality Guarantee policy. As such the delivery rate deducted from refunds will be the normal delivery cost for your location.

Authority to Leave
By selecting our "Authority to leave" option, or if you do not select our "Authority to leave" option but have an authority in place with your local delivery centre giving permission to leave articles at the address you nominate, then you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received.

Massoni Wines, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release Massoni Wines from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

Please note that under certain circumstances Massoni Wines may not be able to leave your delivery as directed under an Authority to Leave request. In these instances, your complete order will be delivered to your nearest Australia Post Office for your collection.

Export Restrictions

Massoni Wines is an Australian-based company, licensed to sell wine to Australian residents. As such we are only able to deliver wine to addresses located in Australia. Should you wish to have a purchase delivered to a location outside of Australia you will need to make arrangements with your own shipping agent. Massoni Wines will not be responsible in any way for delivery outside Australia arranged by you.